They are those procedures that can be performed electronically through the portal of the entity, whether it's partial, in one of his steps or stages, or totally, to fully achieve the result required by the entity
They are what paperwork that it has to be done in person, it is the whole, series of steps or actions regulated by the State, which users must be to acquire a right or fulfill an obligation, provided for or authorized by law.
The services in line are those that offer the entity through of Internet. These services allow to them citizens carry out consultations and make steps from in an only place and using a half of fast and of easy access as is Internet.
That process or service should be published on the website of the governance that better interaction with the community?